The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it.
Information ONEgroup collects and controls
We collect information about you only if we need the information for some legitimate purpose. ONEgroup will have information about you only if you have provided the information yourself, or we have automatically collected the information.
Information that you provide us
When you purchase products from our website, we ask for information like your name, contact number, email address, shipping address, and payment details to complete the order and deliver your goods. You’ll also be required to enter a password for accessing the created account. Your payment details supplied for an online purchase are not stored by us, but simply supplied to our payment gateway and once the payment has concluded the payment details are erased.
When you request for a automated purchase (Autoship) order to be supplied each month or two, we only request the shipping address and the payment details. These payment details are supplied directly to our finance department who will store these securely ready for each months purchase. These details are not available for the other departments within the company.
Event registrations and other form submissions
We record information that you submit when you register your interest in a particular product or event which are advertised periodically, (ii) subscribe to our newsletter or any other mailing list, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support.
When you authorise us to post testimonials about our products and services on websites, we may include your name in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org
When you submit an online or email enquiry to us in regards to obtaining assistence or provide feedback, we record this information and may use it to help improve our website, FAQs and customer service training.
Information that we collect automatically
Information from browsers, devices and servers
When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites, along with assisting in support and fraud detection. The IP address is also used to help default your shipping destination so you see the appropriate products, prices and specials for your country.
Information from first party cookies and tracking technologies
Information that we collect from third parties
If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at email@example.com to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
Information from our affiliates and service providers
If you contact any of our affiliate partners, or otherwise express interest in any of our products or services to them, the affiliate may pass your name, email address, company name and other information to ONEgroup. If you register for or attend an event that is sponsored by ONEgroup, the event organiser may share your information with us. ONEgroup may also receive information about you from other third-party service providers that we engage for marketing our products and services.
Purposes for using information
1. In addition to the purposes mentioned above, we may use your information for the following purposes:
3. To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
4. To ask you to participate in surveys, or to solicit feedback on our products and services;
5. To set up and maintain your account, and to do all other things required for providing our services, such as providing the website and backing up and restoring your data;
6. To understand how users use our website, account tools, products and services, to monitor and prevent problems, and to improve our products and services;
7. To provide customer support, and to analyse and improve our interactions with customers;
8. To detect and prevent fraudulent transactions and other illegal activities;
9. To update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you;
10. To analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
11. To monitor and improve marketing campaigns and make suggestions relevant to the user.
Legal bases for collecting and using information
Legal processing basis
If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use is mainly based on your consent. When you provide us with personal information to complete a product purchase or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent with an opportunity to say no.
If you have opted to subscribe to our monthly or bimonthly Autoship order, then this is based on a contractual arrangement where you must accept our terms and conditions in order to have this available.
Withdrawal of consent
Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Your choice in information use
Opt out of non-essential electronic communications
You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive important notices and essential transactional emails.
You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
You can choose not to provide optional profile information such as your mobile number. You can also delete or change your profile information. You can always choose not to fill in non-mandatory fields when you submit any form on our websites.
Who we share your information with
Employees and independent contractors
Third-party service providers
We need to share your personal information with external service providers in order to deliver your purchased products. Primarily these include the payment processors and couriers. Aggregated or de-identified information can be shared with third-party service providers that we engage, such as marketing and advertising partners, event organisers and web analytics providers. All these service providers are authorised to use your personal information only as necessary to provide these services to us.
We may share your personal information with your authorised affiliate, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of communication with that partner.
Your rights with respect to information we hold about you
If you are in the European Economic Area (EEA), you have the following rights with respect to information that ONEgroup holds about you.
Right to access
You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information’s source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification
You have the right to update the information we hold about you or to rectify any inaccuracies. Most of these can be updated yourself in the online account profile update feature, but we can also assist if you contact us as firstname.lastname@example.org.
Right to erasure
You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected. You can contact us as email@example.com to enable this.
Right to restriction of processing
You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate legal or taxation grounds to use it.
Right to data portability
You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object
You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain
You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
How Long Do We Keep Your Personal Information?
We keep your personal information to enable your continued use of ONEgroup Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law, such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases and what addresses you have shipped orders to, and to improve the best sellers list of products.
Children’s personal information
Our products and services are not directed to individuals under 18. ONEgroup does not knowingly collect personal information from children who are under 18 years of age. Individuals under the age of 18, may use ONEgroup Services only with the involvement of a parent or guardian.
How secure is your information
We have taken steps to implement appropriate administrative, technical and physical safeguards to prevent unauthorised access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy.
External links on our websites
Social media widgets
Our websites include social media widgets such as Facebook “like” buttons and Twitter “tweet” buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security or border protection requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
Notification of changes