Delivery Policy

SHIPPING DISPATCH & PROCESSING

Processing: We process and despatch orders from our Australian warehouse Monday through Thursday, in the order in which they are received.

Our orders are usually despatched within 24-48 hours, and delivered on business days (Monday through Friday, excluding public holidays) by either Australia Post or Aramex Australia.

For International Customers:- From the time you place your order online, most orders will be delivered within *10 - 21 business days, depending on the delivery location and courier company.

Upon despatching your order, we will provide you with tracking details via email.

Note: We are unable to ship to an international PO BOX address, our international carriers do not have this available, we apologise for any inconvenience.

*Expected Delivery delays. - Deliveries times have been substantially impacted globally. Unfortunately, these delays are beyond our control, such as customs delays, festive season postal disruptions, & COVID-19 restrictions.

For further information regarding the delays please see the following Customer Updates from our delivery partners.

Australia Post - https://auspost.com.au/service-updates/current-covid-19-impacts

Aramex - https://www.aramex.com.au/our-services/service-updates/

ORDER TRACKING

If you have an account with us, you can log into your account and track your order. If you don't have an account or checked out as a guest, the Consignment ID number can track your order via the Australia Post website or the Aramex Australia website, depending on which company delivers your order.